Accessibility Statement

Last Updated: November 6, 2026

At VIVI, we are committed to ensuring accessibility for all our customers, including those with disabilities. We strive to make our website and services inclusive, user-friendly, and compliant with applicable accessibility standards.

This website utilizes various technologies that are meant to make it as accessible as possible at all times. We utilize an accessibility interface that allows persons with specific disabilities to adjust the website’s UI (user interface) and design it to their personal needs.

Accessibility Commitment

We strive to improve the accessibility and usability of our website and aim to follow recognized web accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA, where reasonably practicable.

Our ongoing accessibility efforts focus on making our website easier to perceive, operate, understand, and navigate. Our ongoing accessibility efforts may include, where applicable:

  • Keyboard Navigation: Working to ensure that website functions and interactive elements can be accessed and operated using a keyboard.

  • Screen Reader Compatibility: Improving compatibility with commonly used screen readers and assistive technologies.

  • Text Alternatives: Providing meaningful alternative text for relevant images and other non-text content.

  • Visual Accessibility: Working to maintain sufficient color contrast, readable text, and clear visual layouts.

  • Website Structure: Using descriptive headings, clear navigation, and properly labeled forms and interactive elements.

  • Multimedia Content: Working to provide appropriate captions or text alternatives for relevant multimedia content.

Accessibility Standards

To ensure our website is accessible, we aim to conform to the Web Content Accessibility Guidelines (WCAG) 2.1 / 2.2 Level AA standards, as well as applicable legal standards. These guidelines are recognized globally as the benchmark for web accessibility, focusing on creating content that is perceivable, operable, understandable, and robust:

  • Perceivable - Information and user interface components must be presentable to users in ways they can perceive
  • Operable - User interface components and navigation must be operable
  • Understandable - Information and the operation of user interface must be understandable
  • Robust - Content must be robust enough that it can be interpreted reliably by a wide variety of user agents, including assistive technologies

We continue our efforts to constantly improve the accessibility of its site and services in the belief that it is our collective moral obligation to allow seamless, accessible and unhindered use also for those of us with disabilities.

Compliance Status

This website is currently partially conformant with WCAG 2.1 Level AA. While many core pages and features are designed with accessibility in mind, certain areas may not yet fully meet all applicable accessibility requirements and are undergoing ongoing improvements.

Despite our best efforts to ensure the accessibility of all pages, some limitations may exist due to legacy technical constraints or third-party integrations. We are continuously reviewing our website and working to address identified accessibility issues, including:

  • Accessible Names for Interactive Elements: We are improving labels and accessible names for buttons, links, menus, and other interactive elements.

  • Alternative Text for Images: We are adding descriptive alternative text to informative images, product visuals, and banners while properly handling decorative graphics.

  • Keyboard Navigation and Focus Management: We are improving keyboard navigation and focus visibility to ensure interactive content remains accessible and is not obscured.

  • Interactive Target Sizes: We are optimizing the size and spacing of buttons, links, and other interactive controls to make them easier to use.

  • Tooltips and Interactive Content: We are improving tooltip accessibility and adjusting hover- and focus-triggered content to ensure information remains visible long enough to be accessed.

  • Third-Party Components: Certain embedded elements (such as third-party video players or interactive maps) may not fully support keyboard navigation. We are liaising with vendors to improve these integrations.

We are also working to improve page navigation, content structure, and screen reader compatibility. We are actively working to resolve these limitations so that our website can be used in a fully accessible manner in the future.

Accessibility is an ongoing effort, and we remain committed to creating a more inclusive experience for everyone. While we strive to improve accessibility across our website, some content, features, or functionalities may not yet be fully accessible. We appreciate your understanding as we continue to make improvements.

Third-Party Content

Our website may include or rely on third-party applications, plugins, payment services, embedded content, or other external technologies. While we strive to ensure accessibility for all content, certain content or functionality independently provided and controlled by third parties (e.g., embedded media, external plugins) may not fully conform to our accessibility standards. We encourage third-party providers to offer accessible and user-friendly content.

Feedback

We welcome your feedback on how we can improve accessibility for all users. If you have suggestions or encounter barriers while using our website, please contact us. We are here to assist you.

  • Email: info@viviebike.com
  • Phone: 888-639-8191
  • Live Chat: Available during business hours

Please include a description of the accessibility issue and the webpage or feature involved, if possible. We will make reasonable efforts to review your feedback and provide assistance through an accessible alternative where appropriate.

Thank you for shopping with VIVI. We value your feedback and are committed to continually improving the accessibility of the VIVI online shopping experience.