Privacy Policy

PRIVACY STATEMENT

At viviebikes.com, we take your privacy very seriously. We do everything it takes to safeguard the trust you place in us. Please read below for more details regarding our privacy policy. Your use of the Website constitutes an acceptance of our privacy policy.

This Privacy Policy describes how your personal information is collected, used, shared and processed when you visit or make a purchase from viviebikes.com(collectively, “we,” “us,” or “our”) .

PERSONAL INFORMATION WE COLLECT

Personal data is information that can be used to directly or indirectly identify you. Personal data also includes anonymous data that is linked to information that can be used to directly or indirectly identify you. Personal data does not include data that has been irreversibly anonymized or aggregated so that it can no longer enable us, whether in combination with other information or otherwise, to identify you.

We abide by the principles of legality, legitimacy, and transparency, use, and process the least data within a limited scope of purpose, and take technical and administrative measures to protect the security of the data. We use personal data to help verify accounts and user activity, as well as to promote safety and security, such as by monitoring fraud and investigating suspicious or potentially illegal activity or violations of our terms or policies. Such processing is based on our legitimate interest in helping ensure the safety of our products and services.

Here is a description of the types of personal data we may collect and how we may use it:

ⅰ. Data about use of our services and products:

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
“Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

ⅱ. Data you provide:

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (such as your credit/debit card number), email address, and phone number. We refer to this information as “Order Information”.

iii. Data We Obtain from Third Parties

Finally, we may obtain information about you from third parties, including from vendors and service providers who may collect information on our behalf, such as:

Companies who support our Site and Services, such as Shopify.
Our payment processors, who collect payment information (e.g., bank account, credit or debit card information, billing address) to process your payment in order to fulfill your orders and provide you with products or services you have requested, in order to perform our contract with you.
When you visit our Site, open or click on emails we send you, or interact with our Services or advertisements, we, or third parties we work with, may automatically collect certain information using online tracking technologies such as pixels, web beacons, software developer kits, third-party libraries, and cookies.

Any information we obtain from third parties will be treated in accordance with this Privacy Policy. We are not responsible or liable for the accuracy of the information provided to us by third parties and are not responsible for any third party's policies or practices. For more information, see the section below, Third Party Websites and Services.

When we talk about “Personal Information” in this Privacy Policy, we are talking about Device Information, Order Information, and Information obtained from third parties.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:

We will not use the collection of users’ personal information as the main purpose.
Communicate with you;
Screen our orders for potential risk or fraud;
We use the information we collect to enhance your experience of our website and our products and services;
We do not rent or sell this information to any third-party.
Without your consent, we will not use your personal information or pictures for advertising.

Subject to your prior express consent, we may use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns). We use personal data to provide, improve and develop our products and services, to communicate with you, to provide you with targeted advertising and services, and to enhance our user experience.

NOTE: For any of the uses of your data described above that require your prior express consent, note that you may withdraw your consent by contacting us.

SHARING YOUR PERSONAL INFORMATION

We only share your personal information with Shopify and Google. Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you, you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site, you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy. We use Google's ad services such as Google Analytics to help personalize the advertising you see on third party websites. To restrict Shopify merchants that use these ad services from using your personal information for such services, visit https://www.google.com/intl/en/policies/privacy.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

In addition, we will not share your personal information with any other third parties.

ABOUT COOKIES

Like many websites, we use Cookies on our Site. Cookies are small files that a site or its service provider transfers to your computer's hard drive via a web browser (if allowed). These files enable the site or service provider's system to recognize your browser and capture and remember certain information. It is saved to your computer or mobile device and retrieved from your computer or mobile device the next time you visit. For specific information about the Cookies that we use related to powering our store with Shopify, see https://www.shopify.com/legal/cookies. We uses cookies to enhance and simplify your visit, to power and improve our Site and our Services (including to remember your actions and preferences), to run analytics and better understand user interaction with the Services (in our legitimate interests to administer, improve and optimize the Services). We do not use cookies to store personal information or disclose information to third parties.

There are two types of cookies: permanent and temporary (session cookies). Persistent cookies will be stored in the form of files on your computer or mobile device for no longer than 12 months. Session cookies are temporarily stored and disappear when you close your browser session.

If you choose "Accept" when logging in, we will use permanent cookies to store your choice of the start page and store your details. Most browsers automatically accept Cookies by default, but you can choose to set your browser to remove or reject Cookies through your browser controls. Please keep in mind that removing or blocking Cookies can negatively impact your user experience and may cause some of the Services, including certain features and general functionality, to work incorrectly or no longer be available. Additionally, blocking Cookies may not completely prevent how we share information with third parties such as our advertising partners.

USE OF COOKIES

We use cookies to benefit users. By storing the username and password in a cookie, you can log in faster.Cookies help us remember and process the items in your shopping cart, understand and save your preferences for future visits, track advertisements and collect aggregated data about website traffic and website interactions so that we can provide a better website experience in the future and tool.

We use cookies to provide, protect, and improve our products and services, such as by personalizing content, offering and measuring advertisements, understanding user behavior, and providing a safer experience. Please note that the specific cookies we may use vary depending on the specific websites and services you use.

THIRD-PARTY COOKIES

We make certain personal data available to strategic partners that work with us to provide our products and services or help us market to customers. Personal data will only be shared by us with these companies in order to provide or improve our products, services, and advertising; it will not be shared with third parties for their own marketing purposes without your prior express consent.We use third-party cookies to collect statistical information in an aggregated form in analysis tools such as Google Analytics. The cookies used are both permanent cookies and temporary cookies (session cookies). Permanent cookies must not be stored on your computer or mobile device for more than 12 months. Additionally, we may also permit third parties and services providers to use Cookies on our Site to better tailor the services, products and advertising on our Site and other websites.

DATA DISCLOSURE OR STORAGE, TRANSFER, AND PROCESSING

ⅰ. Fulfilment of legal obligations:

Due to the mandatory laws of the European Economic Area or the country in which the user lives, certain legal acts exist or have occurred and certain legal obligations need to be fulfilled.

Treatment of personal data of EEA residents ---As described below, if you reside within the European Economic Area (EEA), our processing of your personal data will be legitimized: Whenever we require your consent for the processing of your personal data such processing will be justified pursuant to Article 6(1) of the General Data Protection Regulation (EU) ("GDPR").

Processing of Personal Data of California Residents ---The California Consumer Privacy Act (CCPA) provides you with rights regarding how your data or personal information is treated. Under the legislation, California residents can choose to opt out of the “sale” of their personal information to third parties.

ⅱ. For the purpose of reasonable implementation or application of this article:

We may share personal data with all our-affiliated companies. In the event of a merger, reorganization, acquisition, joint venture, assignment, spin-off, transfer, or sale or disposition of all or any portion of our business, including in connection with any bankruptcy or similar proceedings, we may transfer any and all personal data to the relevant third party. We may also disclose personal data if we determine in good faith that disclosure is reasonably necessary to protect our rights and pursue available remedies, enforce our terms and conditions, investigate fraud, or protect our operations or users.

ⅲ. Legal Compliance and Security or Protect Other Rights

It may be necessary—by law, legal process, litigation, and/or requests from public and governmental authorities within or outside your country of residence—for us to disclose personal data. We may also disclose personal data if we determine that for purposes of national security, law enforcement, or other issues of public importance, disclosure is necessary or appropriate.

iv. In certain circumstances, we may disclose your personal information to third parties for contract fulfillment purposes, legitimate purposes and other reasons subject to this Privacy Policy. Such circumstances may include:

With vendors or other third parties who perform services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, fulfillment and shipping).
With business and marketing partners to provide services and advertise to you. Our business and marketing partners will use your information in accordance with their own privacy notices.
When you direct, request us or otherwise consent to our disclosure of certain information to third parties, such as to ship you products or through your use of social media widgets or login integrations, with your consent.
With our affiliates or otherwise within our corporate group, in our legitimate interests to run a successful business.

We do not use or disclose sensitive personal information without your consent or for the purposes of inferring characteristics about you.

LINK

Viviebikes.com website may contain links to other websites, and these links are not under our supervision. We do not assume any responsibility for the protection of privacy or the content of these sites, but we provide these links to make it easier for visitors to find more information on specific topics.

COPYRIGHT

The content of this website is protected by copyright and is the property of viviebikes.com.

THIRD-PARTY WEBSITES AND SERVICES

Sometimes, we may decide to include or provide third-party products or services on our website at our discretion. These third-party websites have independent privacy policies. Therefore, we are not responsible for the content and activities of these linked sites. Nevertheless, we are still committed to protecting the integrity of our website and welcome any feedback on these websites.This Privacy Statement applies solely to data collected by us through our products and services. We encourage you to read the privacy policies of any third party before proceeding to use their websites, products, or services.

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, in certain cases, we may decline your request as permitted by law.

The right to access the information we hold about you. If you wish to be informed what Personal Data we hold about you, please contact us.
Request correction of your personal data. You have the right to have your information update or correct if that information is inaccurate or incomplete.
Request erasure of your personal data. You have the right to ask us to delete any personal information we collect directly from you.
Copy or transfer your personal data. You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
Restriction of processing of your personal data. You may have the right to ask us to stop or restrict our processing of personal information.
Withdrawal of processing of your personal data. Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
Managing Communication Preferences. We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.

If you would like to exercise these rights, please contact us by email at info@viviebike.com.

DATA SECURITY, INTEGRITY, AND RETENTION

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.

Communications with our Website are all conducted using Secure Socket Layer (SSL) encryption technology. Through our use of SSL encryption technology, all information communicated between you and our website is secured. We recommend that you use secure channels to communicate sensitive or confidential information to us to ensure that your data is kept securely and completely!

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.We use reasonable technical, administrative, and physical security measures designed to safeguard and help prevent unauthorized access to your data, and to correctly use the data we collect. We will retain your personal data for as long as it is necessary to fulfill the purposes outlined in this Privacy Statement, unless a longer retention period is required or permitted by law.

MINORS

The Site is not intended for individuals under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with Personal Data, please contact us via email info@viviebike.com.

As of the Effective Date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined in applicable law) personal information of individuals under 16 years of age. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

COMPLAINTS

If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.

CHANGES

We reserve the right to modify this privacy policy at any time. Changes and clarifications will take effect immediately after they are posted on the website.

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons. We will post the revised Privacy Policy on the Site, update the "Last updated" date and take any other steps required by applicable law.

YOUR CONSENT

By using our website, you agree to our website privacy policy.If you do not agree to the revised contact us Privacy Statement, please refrain from using our products or services and contact us to close any account you may have created.

HOW CAN I CONTACT YOU?

We invite you to contact us by email if you have any questions or comments about our Privacy Policy.If you want to: access, correct, modify or delete any personal information we have about you, make a complaint, or just want more information, please contact our Privacy Compliance Officer at: info@viviebike.com