VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike
VIVI E9 8.5 Inch 350W Folding Electric Scooter City Sports Scooters - Viviebike

VIVI E9 Adults Commuter Folding Electric Scooter

$379.99USD $279.99USD SAVE 26%
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Deliver to: US


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VIVI E9 foldable electric scooter for adults commute, and equipped with 350W electric brushless hub motor allows for speeds up to 15.5 mph. High capacity battery (36V/7.5AH) with a Max Travel range of up to 18.6 miles under specific conditions, and max load of 265 lbs. Also, the 8.5 inch solid tires provide max comfort, even on rough surfaces or speed bumps. It's perfect for improving the commuting experience.


  • Color: Black
  • Plug Type: US/EU
  • Material: Aluminum Alloy
  • Brake: Rear Disc(Front Wheel Electric Brake, Rear Wheel Disc Brake)
  • Motor Power: 350W Front Motor
  • Battery: 36V 7.5Ah 18650 Power Rechargeable Battery
  • Top Speed: 25Km/h(15.5MPH)
  • Max Mileage: 30Km/18.6 Miles
  • [The actual range due to load, temperature, wind speed, road and operating habits and other factors to be different]
  • Max Load: 120KG/265LBS
  • Wheel Material: Rubber
  • Wheel Size: 8.5 Inch Honeycomb Solid Tire
  • Folded Size: 115×48×44cm(45.3×18.9×17.3in)
  • Expand Size: 115×108×44cm(45.3×42.5×17.3in)
  • Pedal Size: 14.5 x 59cm(5.7 x 23.2in).
  • Product Weight: 12.5kg/27.5lbs
  • Bells&Headlight: With
  • Brake Light: With Brake Light & Reflective Stickers
  • Tire: 8.5in Honeycomb Solid Tire
  • Climbing Angle: ≤20°
  • Waterproof Rating: IP54
  • Quantity: 1Pc

Main Feature:

  • 【One Step Folding System】The commuting scooter equipped with one-step folding system for portability. Easy storage in car trunk, beneath subway seat, and inside other compact space.Aluminum alloy material to enhance the stability.
  • High-speed Motor & Large-capacity BatteryThe adult electric powered scooter features a quiet 250W motor, boasting top speed of 15.5 MPH and max load of 265 lbs. Tackles steep 20° hills with ease, making it a perfect commuting scooter.High capacity battery 7.5AH with a maximum travel range of up to 18.6 miles under optimum conditions. The battery management system ensures the battery safety, and extends the battery life.
  • 【Dual Braking System】2 wheels Electric kick scooter with hand brake and electronic brake. Electronic brakes for the front wheels and disc brake for the rear wheels. At the same time, the sport electric scooter equipped with Anti-lock braking system(ABS). The excellent disc braking and anti-lock braking system makes the brake respond quickly and improves safety when in use.
  • 【Anti-slip And Shock-absorbing Tires】Front and rear wheels use 8.5inch pneumatic tires make riding comfortable, even on rough road or bump terrain.The air filled 8.5inch tires are the perfect size for commuting and act as a shock absorb as you cruise through bumpy city streets.
  • 【Led Digital Display】The LED display shows current speed, speed grade and battery power. The headlight and brake light keep rider safe while riding in the dark.
  • 【Cruise Control】Press and hold the accelerator lever at the same speed for 5 seconds, can activate CRUISE CONTROL mode. When comfortable mode, the max speed is 20km/h; when sport mode, the max speed is 25km/h. Driving distance: 10-16mile. [The actual range due to load, temperature, wind speed, road and operating habits and other factors to be different.] 
  • 【Coasting Function】When the speed of the scooter is greater than 5km/h, press and hold the accelerator to start the motor. Only To be 5km/h above the speed will start the throttle, otherwise the electric scooter cannot be started. Only the electric scooter wheels move a certain distance before the motor can start. Otherwise, the motor will not run.
  • Installation after-sales service】95% of the electric scooters have been assembled and require minimal assembly. After receiving the product, you only need to install the handlebar and you can use it easily. It is easy to install, and provides pre-sales consultation and after-sales service 24 hours a day.

    Package Content:

    • 1 x Electric Scooter
    • 1 × Handlebar
    • 1 × Charger
    • 1 × Allen Wrench
    • 4 × Screw
    • 1 × Product Manual

      Note: Due to the difference between different monitors, the picture may not reflect the actual color of the item. We guarantee the style is the same as shown in the pictures. Thank you!

      Safety Tips:

      • Please take time to study and read the manual carefully.
      • Electric scooters are only suitable for urban and flat roads, not for off-road, downhill or extreme sports.
      • Please wear some safety equipment when using it, such as helmet, gloves, elbow pads, knee pads, etc.
      Additional Information
      Deliver to

      US, EU

      Shipping Information

      Shipping Policy

      Free shipping on all orders. There is no minimum purchase amount. Affected by Covid-19, there will be a certain delay in shipment.

      Processing Time

      Normally, all orders will be processed within 1 working day. However, during the peak sales season, due to the increase in the number of orders, the delivery time may be slightly delayed.Unless otherwise stated on the product page, orders typically ship within 1-3 working days. Please allow 9~12 working days for your shipment to reach your address.

      If we are unable to ship within the time specified, we will contact you when the shipment is expected to inform you of the reason for the delay and ask if you would like a full refund.

      To pre-order, please see the shipping date on the product page. After the order has been shipped, a shipping confirmation email will be sent to your email. After your confirmation, we will send you the goods as soon as possible.


      Orders placed by from Monday to Friday will be processed within 24 hours of placing the order or within the next working day. Orders placed Saturday to Sunday or holidays will be processed the next working day.

      Due Time

      Before shipment, VIVI usually needs to prepare the product, conduct strict quality control tests and carefully package the items. Therefore, processing time and delivery time are separated. Total delivery time = processing time + shipping time. The estimated total delivery time is about 9-12 working days. (Products will be ordered according to supply and demand, and the time will be flexibly adjusted.) Please understand and wait patiently.

      Usually, shipped from US/EU/UK warehouse, delivery time is 9-12 working days. Shipping from CN (China) warehouse, delivery time is 15-35 working days.

      Please note that the arrival time of your package may vary by country. Some products have restrictions and some products cannot be shipped to international destinations.When you place an order, we will estimate the delivery date for you based on the availability of your goods and the delivery method you choose. Depending on the product order you selected, usually during the checkout period, the estimated shipping date will be displayed on the shipping quotation page.

      Delivery Location

      We only ship to the United States, Europe (EU countries) and the United Kingdom.

      United States

      Continental United States(Including 48 local states and 1 special zone):Delaware, Pennsylvania, New Jersey, Georgia, Connecticut, Massachusetts, Maryland, South Carolina, New Hampshire, Virginia, New York, North Carolina, Rhode Island, Vermont, Kentucky, Tennessee, Ohio, Louisiana, Indiana, Mississippi, Illinois, Alabama, Maine, Missouri, Arkansas, Michigan, Florida, Texas, Iowa , Wisconsin, California, Minnesota, Oregon, Kansas, West Virginia, Nevada, Nebraska, Colorado, South Dakota, North Dakota, Montana, Washington, Idaho States, Wyoming, Utah, Oklahoma, New Mexico, Arizona and Washington, DC where the capital is located.

      • E-bikes
        • Delivery time 7 - 9  working days: Free
      • E-bike Accessories
        • Delivery time 15-30 working days: Free

      • Other Products

        • Delivery time 15-30 working days: Free

      Unreachable Areas:Areas other than the continental United States, namely Alaska, Hawaii, American Samoa, Guam, Northern Mariana Islands, Puerto Rico, U.S. Virgin Islands, Baker Island, Howland Island, Jarvis Island, Johnston Atoll, Golden Man Reef, Palmyra Atoll, Haiyan Islands, Saipan Nina Island, Midway Island, Navassa Island, Wake Island and other areas and APO/FPO military addresses.


      European countries include: Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Sweden, Spain, Slovakia, Slovenia, Malta, Cyprus, Czech Republic, and Monaco.

      • E-bikes
        • Delivery time 9 -12  working days: Free
      • E-bike Accessories
        • Delivery time 15-35 working days: Free

      • Other Products

        • Delivery time 15-35 working days: Free

      Unreachable Areas:

      • Countries include Switzerland, Liechtenstein, Andorra, San Marino, Vatican City, Norway, Iceland, Albania, Kosovo, Georgia, North Macedonia, Moldova, Belarus, Ukraine, Russia, Turkey, Bosnia and Herzegovina, Montenegro and Serbia.

      • Regions include Åland Islands (Finland), Campione d’Italia (Italy), Livigno (Italy), Canary Islands (Spain), Ceuta (Spain)
        Melilla (Spain), Northern Cyprus (Cyprus), Faroe Islands (Denmark), Greenland (Denmark), Mount Athos (Greece)
        Netherlands Non-European Territories (Netherlands), France Overseas Territories and Departments (France).

      United Kingdom

      The British mainland: England, Wales, Scotland, Northern Ireland 4 constituent countries.

      • E-bikes
        • Delivery time 9 -12  working days: Free
      • E-bike Accessories
        • Delivery time 15-35 working days: Free

      • Other Products

        • Delivery time 15-35 working days: Free

      Unreachable Areas: British overseas territories, namely Guernsey, Jersey, the Isle of Man, Gibraltar, Channel Islands, British Antarctic Territory, British Indian Ocean Territory, Saint Helena, Ascension and Tristan da Cunha, Bermuda, Turks and Caicos Islands, Cayman Islands, British Virgin Islands, Anguilla, Montserrat, Falkland Islands, South Georgia and South Sandwich Islands, Pitcairn Islands and Akrotiri and Dekelia.

      Shipping Location

      American Local Warehouse --- Only for US Plug Items

      US East - Morris County Warehouse, New Jersey

      US West - Los Angeles Warehouse, California

      European Local Warehouse --- Only for EU/UK Plug Items

      Czech - Prague Warehouse

      Poland - Słubice Warehouse

      Britain - Liverpool Warehouse

      China Local Warehouse --- Suitable for a variety of Items

      China - ShenZhen Warehouse

      China - Hong Kong Warehouse

      Shipping Methods

      We provide local FedEx, UPS, USPS, TNT, DPD, DHL Express, EMS, China Post shipping services to send packages to customers around the world.

      • In general, we will not be responsible for carrier delays or other transportation delays caused by epidemics, holidays, weather conditions, customs inspections, etc., or other reasons beyond our control.
      • All packages are accompanied by an official invoice listing the exact declared value (in US dollars) of each item. Promotional and discounted products will be declared at the discounted price. Due to tax reasons, we need to attach an invoice showing the value of the goods on the outside of the package for customs inspection.
      • Please make sure you have the correct address at checkout - we cannot cancel the order or change the shipping address once the order has been sent. You can request a return or exchange (through our carrier or another carrier of your own choosing) within 30 days from the date of purchase.

      Shipping Cost

      We currently offer Free Standard Shipping on all orders. For some locations that are not covered by free shipping (if possible), we may not deliver or need to pay additional shipping costs.

      Please note that in the case of free shipping, if the customer refuses delivery of the package for any reason, the shipping cost and import duty charges associated with the return of the package to the sender will be the customer's responsibility. The amount will be deducted from the total refund amount. Shipping charges are non-refundable.

      Shipping Insurance

      In order to ensure the safe delivery of goods, we offer two shipping insurance options. If a package is lost in transit, we offer insurance to help offset the cost and your claim will be considered in accordance with the terms and conditions applicable to your shipment.

      Basic Shipping Insurance: $10. A $100 claim is available for lost packages.
      Full Shipping Insurance: $20. After the package is lost, you can apply for a refund of the same amount of the goods or issue a replacement.

      If you have purchased shipping insurance and your package is indeed lost or severely damaged, you must notify us within 30 days of the shipment being sent. If we review and approve your claim for a lost or severely damaged package, you will be compensated for the corresponding amount or issue a replacement.

      Package Tracking

      If you have registered an account with, you can track your order and shipping and handling information on your account. If you have not registered on our website, when your order ships, you will be sent an email confirmation with the tracking number (AWB) associated with the order. You can check and track the delivery status of your order by visiting the official website of the courier company and entering the tracking number in the 'Check your shipment' box. You can also use your order number to track your order here. For more shipping information, please email We will get back to you within 24 hours.

      For all international deliveries, please rest assured that your order is on the way safely and the time required depends on our logistics partners and their affiliates. You can provide your contact number under the address selected during payment so that the courier company can contact you in the event of any unforeseen circumstances.

      Duties and Taxes

      We currently offer customs clearance duty free service for all orders. We offer the DDP (Delivery Paid) shipping method for orders from countries within our delivery range. This includes shipping, customs fees and import fees.

      For all international orders, we will pay you all import duties, duties and related import taxes (if any) in accordance with the applicable laws of your country. You will no longer be required to pay import duties, duties and related import taxes (if any).

      However, for all international orders, some countries (United States, Canada, Hungary, Sweden, Switzerland, Ireland, Poland, Portugal, Italy, etc.) require consumer tax on certain special categories or cross-border goods. Due to differences in tax rates between countries, we cannot pay consumer tax for you, and customers are required to pay it themselves.

      VIVI wholeheartedly maintains responsibility for any duties/taxes on your package. We take all necessary measures to mark and pack the package completely, clearly, accurately and comprehensively, and pay additional customs clearance fee to ensure the smooth passage of international express through customs. Let you buy with confidence and serve you wholeheartedly.

      Delivery Reminder

      • Orders with invalid/incomplete addresses will be put on hold for one to two business days. We will contact you via phone or email to confirm the address. If we do not receive your message within the above time frame, the order will be sent to the address entered. You are responsible for any additional costs that may be incurred by invalid addresses.
      • Rejected/Undeliverable Shipments: For shipments returned to us due to rejection or undeliverable, we will refund 80% of the product cost minus shipping (two-way). Service fees (maintenance, certification, etc.) are guaranteed but not refundable. If the buyer initiates a credit card refund for a rejected shipment, the buyer agrees to pay all refunds and related fees incurred by us. Unless we make a mistake, shipping and handling fees are not refundable.
      • If your payment is processed by Paypal, please note that we only ship to the confirmed address provided by PayPal. Before you pay, please make sure your address in PayPal matches the address you would like us to ship to. If in any case of some countries and regions, we can not ship to, we will also inform you accordingly by email after your purchase.

       Changes of Shipping

      • Any changes that you make regarding shipping once the item is shipped, including but not limited to changing the address, putting an order on hold, or updating shipping settings/preferences may delay your receipt of the Products and replacement Products and/or refunds. If you would like to change the model、color or size of your ebike, you must do so prior to your order being shipped.
      • Please note we are not responsible for any lost, stolen, or damaged items due to the actions or inactions of FedEx or any other parcel service.
      • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. We recommend using a trackable shipping service and purchasing shipping. We cannot guarantee that we will receive the item you are attempting to return. For more information regarding our limited warranty and claims process, please review our Limited Warranty Terms, which are incorporated into by reference and form a part of these Terms.
      • When placing an order, please review your personal information (i.e. shipping address, phone number, email) carefully to avoid any problems or delays in receiving your order.
      • In most cases, packages will arrive within the estimated time of arrival. However, the actual delivery date may be affected by external factors such as flight arrangements and weather conditions. Please refer to tracking information for the most accurate delivery date.

      If you have any questions, please contact us


      Tel: +1 720-843-9103

      Address: 6/F Manulife Place,348 Kwun Tong Road,Kowloon,HK,999077

      After Sale & Warranty

      After Sale & Warranty

      If you have any quality problems, please feel free to contact us, we will provide professional guidance and solutions in time.

      Our Warranty Policy

      The specific warranty covering your Vivi bicycle is governed by the law of the state or country in which it was purchased, and applies only to bicycles purchased from Authorized Vivi Retailers or directly from

      We implement equal warranty on products and provide comprehensive after-sales service. After reviewing our warranty policy, if you believe you have a warranty claim, please contact us at

      1. 30 Days Returns and Exchanges: Within 30 days from the date of purchase, if non-human damage is found, we will provide return, exchange, reissue and refund services.

      2. 1 Year Free Warranty Guarantee: Within 1 year from the date of purchase, if non-human damage is found, we will provide free bicycle components replacement and warranty services (with some exceptions).

      3. Lifetime After-Sales Support: After 1 year from the date of purchase, if the bike needs warranty, we continue to provide after-sales support service (customer bears the cost and shipping of replacement components).

        Note: If the product is exchanged, we will reissue or replace it for you within 7 days; if it is returned, we will refund it to the original payment account within 1 week.In the case of free shipping, consumers are responsible for the return shipping costs.

        Warranty Details

        Every electric bike and bike components sold by and authorized dealers (such as Amazon, eBay and Walmart etc.) is covered under our manufacturer's limited time all-inclusive warranty for the original owner against defects in material or workmanship.The warranty period of its bike components is as follows:

        Warranty coverage


        warranty period


        warranty period


        warranty period


        12 months


        6 months


        12 months


        12 months


        6 months

        Battery cover

        3 months

        Bowl ball

        3 months

        Folding riser

        6 months

        Battery lock

        3 months


        3 months


        3 months

        Battery charging port

        3 months

        Mud board

        3 months

        Front hub

        6 months


        12 months

        Rear shelf

        3 months


        3 months


        12 months

        Rear shock absorption

        6 months

        Front derailleur

        3 months


        12 months


        3 months

        Rear derail

        3 months


        3 months


        3 months

        Shift handle

        3 months

        Front brake

        3 months


        3 months


        6 months

        Rear brake

        3 months

        Central axis

        3 months

        Speed ​​control

        3 months


        3 months

        Disc brake disc

        3 months


        3 months

        Saddle tube

        3 months

        Sprocket crank

        3 months


        3 months

        Seat clamp code

        3 months

        • 1 Year Limited Warranty

        Vivi ebike components including frame, fork, battery, motor, controller,battery charger are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 years period from the date of original purchase.

        • 3-6 Months Limited Warranty

        Handlebar, meter, Rear shock absorption and bike hub, shifting system are warranted to be free from manufacturing defects in materials and/or workmanship for 3-6 Months period from the date of original purchase.

        • No Warranty

        Please note that stripped threads due to operator error during assembly are not covered by this warranty.This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use.
        Determining Whether Damage Or Defect To An Ebike Or Covered Component Is Protected By This Limited Warranty Shall Be In The Sole Discretion Of Vivi.

        Limited Warranty Terms

        All Vivi ebikes (the “ebike”), and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for 1 year after purchase of the ebike by the customer (the “Warranty Period”). This limited warranty applies only to ebikes purchased from Vivi online or physical storefront (purchases inother channels shall be subject to their respective warranty terms) and in accordance with the following terms:

        1. This warranty only applies to the original owner of a Vivi ebike. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person.

        2. The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the “Battery”), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”).

        3. This warranty is expressly limited to the replacement of defective components at the sole discretion of Vivi. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of components or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.

        Vivi will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized components. In no event shall Vivi be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. Vivi may charge customer for minium service fee, replacement components cost or shipping cost if any case does not apply to the warranty policy.

        One of the following conditions does not meet the warranty conditions:

        1. Test and dispose of vehicles for sale.
        2. Normal wear and tear of any Covered Component.
        3. Products or accessories that have exceeded the warranty period.
        4. Damage caused by improper use, repair and maintenance by users.
        5. Normal oxidation and corrosion of electrical components.
        6. Damage caused by natural disasters, man-made disasters, irresistible forces or chemical attacks.
        7. For accessories that do not need to be returned or exchanged, video, pictures and other supporting materials cannot be provided.
        8. Damage caused by modification or addition or reduction of other accessories.
        9. Vulnerable components or consumables during normal use (accessory coatings, inner tubes, threaded tubes, ordered parts, sprockets, chains, pedals).
        10. Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
        11. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
        12. Any products sold by Vivi that is not an ebike.

        Note: If you purchase any Vivi ebikes from other dealers, please contact your dealers directly for any warranty issues. We will not offer any warranty service to the oweners who did not purchase from, and official authorized dealers on Amazon, eBay and Walmart etc.

        Claims Process

        If after reviewing your bike's warranty terms you believe it's eligible for warranty replacement, follow the steps below to begin your claim. If you're unsure whether your bike or components are covered or have questions about the warranty process or status of a claim, contact us at We're happy to help!

        • Warranty Claims

        Claims under this limited warranty must be made directly to your point of purchase. If you believe your Vivi ebike has a warranty issue, your first point of contact should be your Vivi ebike retailer where you purchased your ebike.They will initiate a warranty claim on your behalf.If you purchased directly from Viviebike online, please contact us to submit a warranty claim and a member of our customer service team will reach out to you once your claim has been reviewed.

        In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

        1. Before making a warranty claim, we suggest that you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through Vivi within 1 year of initial purchase. Warranty claims may be submitted to

        2. Submit a detailed warranty claim to our customer service team, including proof of purchase (order number/bike model and serial number/purchase date and place), photos and/or video of the bike and components.

        3. If the customer service team determines that a Covered Component must be replaced, they will replace the defective Covered Component for you and provide instructions for receiving the replacement.

        4. After you receive the replacement Covered Component, the customer service team will also assist in determining how to replace or install the new Covered Component into your ebike.

        5. We will provide the owner a replacement product if the product can not be repaired after a reasonable number of tries as determined by our customer service team.

        Note: Vivi will not replace any component without first seeing photos or video of the damaged component. We will not offer warranty service to second owners. We will not replace any component damaged by the user. We will not pay for any third party service or component replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component.Our warranty only provides free replacement components and does not cover any labor costs incurred in the repair service.

        • Shipping Damage Claims

        Immediately inspect your product for damage.Damage to a Covered Component during shipping is not covered by this Limited Warranty, but Vivi will replace such damaged Covered Components if you:

        1. Notify Vivi of a Covered Component damaged in the shipping process within 30 days of your purchase of the ebike;

        2. Provide Vivi with a dated picture of the damaged Covered Component;

        3. Return all original packaging and paperwork included with the ebike;

        4. Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

        Shipping damage claims are extremely time sensitive. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 7 days of delivery to a Vivi' customer service representative at

        Note: If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, Vivi will not cover any damaged during such shipping method.If you ordered your bike from an online retailer other than us (such as Amazon) shipping damage is not covered by the limited warranty. Please contact the retailer to inquire about their return or replacement policies.

        Credit Card Chargebacks

        If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved. In most cases, once the chargeback is resolved the warranty will resume from the original date of shipping as outlined in the warranty without any extension for the time the warranty was suspended.


        This is the exclusive remedy under this warranty. Under no circumstances is Vivi responsible for any damage resulting from damaged, defective, or improperly secured bike or bike components. This includes, but is not limited to, damage to personal property, personal injury, or death. In no event shall vivi's liability exceed the actual amount you paid for the electric bike and in no event will vivi be liable for any indirect, incidental, special or punitive damages or losses. We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction.

        By purchasing our products you have read and agreed to the terms and conditions set out Nothing in these terms will reduce your statutory rights relating to cancellation, faulty or misdescribed goods.This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.

        *We reserve the right to change/update these terms.

          If you have any questions, please contact us


          Tel: +1 720-843-9103

          Address: 6/F Manulife Place,348 Kwun Tong Road,Kowloon,HK