Contact Us

Contact Us

If you would like to contact us, please leave us a message below and we will follow up within 24 hours. We are happy to advise and help you.
You will also be able to follow your order (tracking number will be provided in an e-mail after ordering). You wish to return some items? Click here.

Official Orders and After-sales:

Pre-sales and Consultation:

Complaints and Suggestions

Whatsapp/SMS

   +1 720 843 9103 / +1 213 293 8335

Open Hours

  Monday  to  Friday:  3:00 AM - 6:00 PM PT
  Saturday to Sunday: 2:00 AM - 7:00 PM PT
  (except holidays)

Send Message

Have a question? We're happy to help! Please fill out the form,attach your order number, purchase platform and product model, and we will get in touch with you shortly. 

Our Company

VIVI Business Center
6/F Manulife Place, 
348 Kwun Tong Road, 
Kowloon, HK

Our Phone

Office Phone : 
+1 720 843 9103
Service Phone : 
+1 213 293 8335

Our Email

All platforms Main Email:
service.viviebike@gmail.com
Official Website Email:
service@viviebike.com
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  • Fast Delivery

    Free Shipping on all orders
  • Easy Returns

    Simply return it within 30 days
  • Secure Payment

    We ensure secure payment with PEV
  • Fast Support

    Reply within 24 hours