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FREE SHIPPING ON ALL ORDERS · 3-9 DAYS DELIVERY · EASY RETURNS · 1 YEAR WARRANTY

Help Center

Help Center

No, we are only in the US (excluding Alaska, Hawaii and overseas affiliated islands), UK and EU countries,and free shipping on all orders.



Normally we ship the goods from US/EU/UK warehouse. meanwhile we have also warehouse in China. So it depends on where the order is from and whether the warehouse has inventory.

The time frame for order delivery is divided into two parts:

Processing time:

Order verification, quality check and packaging. All orders are sent to the relevant department for dispatch within 72 hours after the order is placed.

Shipping time:

This refers to the time it takes for items to be shipped from our warehouse to the destination.

Shipping from US/EU/UK warehouses, The delivery time is 9-12 working days.

Shipping from CN(China)warehouse, The delivery time is 15-35 working days.

Normally,US orders are shipped which usually delivered within 7-9 days .Europe and other countries’ orders are shipped which usually take between 9 and 12 working days to arrive at their destination but can take longer from time to time.

Shipping time might vary depending on location, shipment method and other factors.

You can select your preferred payment method at checkout.

  • We accept secure payments form  international customers via PayPal,Credit Cards  & Debit Cards(Visa, Mastercard, Maestro, American Express, Discover, JCB, Diners Club, Union Pay, etc.). 
  • We do not currently support Cash on Delivery, Installment Payment, but only support Full Payment.

Note that we stores use U.S. dollars for settlement,and additional exchange fee may apply if your currency is other than US dollars,and the product price will vary after exchange.

Customers can cancel the order at any time before delivery; 24 hours after the purchase is confirmed or after the shipping is confirmed, the order cannot be cancelled, refunded or changed. All orders that are older than 24 hours or have been shipped must comply with the return policy in order to be refunded.

Due to processing restrictions, no order can be changed after 24 hours.

If you need a refund, please contact us at service.viviebike@gmail.com, we will help you cancel the order and refund the process. It takes 5-8 working days for the refund to be returned to your account. However, once the order is shipped, it cannot be cancelled, changed or refunded. After receiving the package, our return policy will take effect.

Your 100% satisfaction is important for us. We offer a 30 days return policy, which means that after you pay for your order, you have 30 days from the date of payment to apply for a return.

  • To be eligible for return, your product must be in an unshipped state or in the same state as when it was received (unused, unworn, labeled and in the original packaging, and a receipt or proof of purchase is also required ).
  • If a product gets damaged or was faulty upon a delivery,and we offer 100% refund.the charge for the shipment should be paid by the buyer if there is nothing wrong with items quality.
  • For returns, please email service.viviebike@gmail.com with the subject 'Returns' and include your order number, name and the reason for the return.
  • Seller will provide the customer with instructions where to send returned goods. Customers are strongly recommended to get proof of postage when returning goods to avoid "lost packages" situations.
  • Please note that customers are responsible for shipping costs of returned items.
  • When returned item is received and inspected, customer receives a confirmation email, notifying about the status of the refund.
  • If the refund is approved, then it will be processed and a credit will automatically be applied to customer's credit card or original payment method shortly after.
  • For details, please refer to our after-sales warranty policy: https://viviebikes.com/pages/returns-refunds

Yes! We implement the same warranty on the products and provide perfect after-sales service.

The warranty period is 1 year (including unconditional free warranty within 1 month and quality warranty within one year), and there are new genuine original bicycle parts replacement service support, lifetime maintenance and repair support services.

For details, please refer to our after-sales warranty policy: https://viviebikes.com/pages/returns-refunds

No. In order to ensure the smooth customs clearance of international goods, we have paid the import duties and taxes of your order. Let you buy with confidence and serve you wholeheartedly.

International taxes must be levied on imported international goods depending on your country's taxes policy.For all international orders, we will pay you all import duties, duties and related import taxes (if any) in accordance with the applicable laws of your country. You will no longer be required to pay import duties, duties and related import taxes (if any).

However, for all international orders, some countries (United States, Canada, Hungary, Sweden, Switzerland, Ireland, Poland, Portugal, Italy, etc.) require consumer tax on certain special categories or cross-border goods. Due to differences in tax rates between countries, we cannot pay consumer tax for you, and customers are required to pay it themselves.

  • Customs duty is calculated as a percentage of the customs value of the goods:
  • The percentage or rate varies depending on the type of goods. You can check the tariff applicable in the TARIC database for EU and Import calculator for USA.
  • The customs value is made up of:the price paid for the goods,the insurance cost,the shipping cost.

Since we are an online only store we do not have any retail space. This allows us to eliminate the cost of the retail space and pass on those savings to our customers in the form of better pricing.

In order to facilitate offline maintenance services for customers, we will consider deploying cooperative dealers and offline maintenance points in key cities in the later period.

First, check the details in the product description on Viviebikes.com again to make sure it has the features you think.If you really lack something, you can contact us to solve it for you:

(1) First contact us and provide your order number and product code.

(2) If the missing parts or accessories are difficult to describe, please provide photos on Viviebikes.com or refer to photos of similar products.

(3) If we determine what is missing, we will ask our customer representative to contact you.

(4) For the main, expensive and indivisible part, we may need to follow up as "delivery lost/stolen".

(5) If the missing accessories or parts are small and can be easily purchased, we are likely to negotiate with you to purchase a solution that is beneficial to both parties (refund or other methods).

(6) Missing parts during the warranty period, you can contact us, we will handle the replacement service for you according to the information you provide; missing parts out of the warranty period, you can go to the store to search for purchases, and you can replace them directly when they arrive.

Yes, our vivi has always been customer-centric, and we have additional discounts and free gift activities for loyal customers to thank customers for their attention and support to vivi!

Absolutely!!! Our Secure Software (SSL) is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

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