VIVI Bicycle MTB Suspension Fork ViVi
VIVI Bicycle MTB Suspension Fork ViVi
VIVI Bicycle MTB Suspension Fork ViVi
VIVI Bicycle MTB Suspension Fork ViVi
VIVI Bicycle MTB Suspension Fork ViVi
VIVI Bicycle MTB Suspension Fork ViVi
VIVI Bicycle MTB Suspension Fork ViVi
VIVI Bicycle MTB Suspension Fork ViVi
VIVI Bicycle MTB Suspension Fork ViVi

VIVI Bicycle MTB Suspension Fork

$149.99USD
Tax included. Shipping calculated at checkout.

FREE SHIPPING ON ALL ORDERS · BIKES 3-9 DAYS DELIVERY · BIKES ACCESSORIES 15-35 DAYS DELIVERY

US plugs are only shipped to the United States, EU plugs are only shipped to EU countries.Please do not choose the wrong plug type, otherwise it will not be able to deliver.

Style: Fork A ( Suitable for VIVI C26 )

Fork A ( Suitable for VIVI C26 )
Fork B ( Suitable for VIVI M026SH )
Fork C ( Suitable for VIVI 26LGB)
Fork D ( Suitable for VIVI M026TGB)
Fork E ( Suitable for VIVI H6)

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Description

FREE SHIPPING ON ALL ORDERS · 15-35 DAYS DELIVERY · EASY RETURNS · 1 YEAR WARRANTY

Note: Free shipping on all orders.Bicycle parts are shipped from Hong Kong warehouse, delivery time is 15-35 working days.

The MTB Suspension Fork are suitable for VIVI's Bikes:

Fork A : Suitable for VIVI C26

Fork B : Suitable for VIVI M026SH

 

Fork C : Suitable for VIVI 26LGB

Fork D : Suitable for VIVI M026TGB 

 

Fork E : Suitable for VIVI H6

 

Specification:

 Type: Bicycle Fork

Weight: 0.332kg/0.331kg

Packing size:

Fork A ( Suitable for VIVI C26 ) :  31*14*3inch/79*35*8cm

Fork B ( Suitable for VIVI M026SH):  26*7.1*4.3inch/66*18*11cm

Fork C ( Suitable for VIVI 26LGB):  26*7.1*3.5inch/66*18*9cm

Fork D ( Suitable for VIVI M026TGB):  26*7.1*3.5inch/66*18*9cm

Fork E ( Suitable for VIVI H6)33*8.7*4inch/84*22*10cm

Quantity: 1Pc

    Package Content:

    1 Pc

    Note: Due to the difference between different monitors, the picture may not reflect the actual color of the item. We guarantee the style is the same as shown in the pictures. Thank you.

    Additional Information
    Style

    Fork A ( Suitable for VIVI C26 ), Fork B ( Suitable for VIVI M026SH ), Fork C ( Suitable for VIVI 26LGB), Fork D ( Suitable for VIVI M026TGB), Fork E ( Suitable for VIVI H6)

    After Sale & Warranty

    After Sale & Warranty

    If you have any quality problems, please feel free to contact us, we will provide professional guidance and solutions in time.

    Our Warranty Policy

    The specific warranty covering your Vivi bicycle is governed by the law of the state or country in which it was purchased, and applies only to bicycles purchased from Authorized Vivi Retailers or directly from viviebikes.com.

    We implement equal warranty on products and provide comprehensive after-sales service. After reviewing our warranty policy, if you believe you have a warranty claim, please contact us.

    1. 30 Days Returns and Exchanges: Within 30 days from the date of purchase, if non-human damage is found, we will provide return, exchange, reissue and refund services.

    2. 1 Year Free Warranty Guarantee: Within 1 year from the date of purchase, if non-human damage is found, we will provide free bicycle components replacement and warranty services (with some exceptions).

    3. Lifetime After-Sales Support: After 1 year from the date of purchase, if the bike needs warranty, we continue to provide after-sales support service (customer bears the cost and shipping of replacement components).

      Note: If the product is exchanged, we will reissue or replace it for you within 7 days; if it is returned, we will refund it to the original payment account within 1 week.In the case of free shipping, consumers are responsible for the return shipping costs.

      Warranty Details

      Every electric bike and bike components sold by viviebikes.com and authorized dealers on Amazon, eBay and Walmart is covered under our manufacturer's limited time all-inclusive warranty for the original owner against defects in material or workmanship.The warranty period of its bike components is as follows:

      Warranty coverage

      Part

      warranty period

      Part

      warranty period

      Part

      warranty period

      Frame

      12 months

      handlebar

      6 months

      battery

      12 months

      Fork

      12 months

      Riser

      6 months

      Battery cover

      3 months

      Bowl ball

      3 months

      Folding riser

      6 months

      Battery lock

      3 months

      support

      3 months

      Set

      3 months

      Battery charging port

      3 months

      Mud board

      3 months

      Front hub

      6 months

      charger

      12 months

      Rear shelf

      3 months

      flywheel

      3 months

      Motor

      12 months

      Rear shock absorption

      6 months

      Front derailleur

      3 months

      Controller

      12 months

      tire

      3 months

      Rear derail

      3 months

      sensor

      3 months

      Spoke

      3 months

      Shift handle

      3 months

      Front brake

      3 months

      Brake

      3 months

      meter

      6 months

      Rear brake

      3 months

      Central axis

      3 months

      Speed ​​control

      3 months

      Saddle

      3 months

      Disc brake disc

      3 months

      switch

      3 months

      Saddle tube

      3 months

      Sprocket crank

      3 months

      headlight

      3 months

      Seat clamp code

      3 months

      • 1 Year Limited Warranty

      Vivi ebike components including frame, fork, battery, motor, controller,battery charger are warranted to be free from manufacturer defects in materials and/or workmanship for a 1 years period from the date of original purchase.

      • 3-6 Months Limited Warranty

      Handlebar, meter, Rear shock absorption and bike hub, shifting system are warranted to be free from manufacturing defects in materials and/or workmanship for 3-6 Months period from the date of original purchase.

      • No Warranty

      Please note that stripped threads due to operator error during assembly are not covered by this warranty.This limited warranty is void if the bicycle is subjected to abuse, neglect, improper repair, improper maintenance, alteration, modification, an accident or other abnormal, excessive, or improper use.
      Determining Whether Damage Or Defect To An Ebike Or Covered Component Is Protected By This Limited Warranty Shall Be In The Sole Discretion Of Vivi.

      Limited Warranty Terms

      All Vivi ebikes (the “ebike”), and their individual Covered Components (as defined herein), are protected against all manufacturing defects in material or workmanship for 1 year after purchase of the ebike by the customer (the “Warranty Period”). This limited warranty applies only to ebikes purchased from Vivi online or physical storefront (purchases inother channels shall be subject to their respective warranty terms) and in accordance with the following terms:

      1. This warranty only applies to the original owner of a Vivi ebike. The Warranty Period begins upon your receipt of the ebike and shall end immediately upon the earlier of the end of the Warranty Period or any sale or transfer of the ebike to another person.

      2. The Limited Warranty is expressly limited to the replacement of a defective lithium ion battery (the “Battery”), frame, forks, stem, handlebar, headset, seat post, saddle, brakes, lights, bottom bracket, crank set, pedals, rims, wheel hub, freewheel, cassette, derailleur, shifter, motor, throttle, controller, wiring harness, LCD display, kickstand, reflectors and hardware (each a “Covered Component”).

      3. This warranty is expressly limited to the replacement of defective components at the sole discretion of Vivi. This warranty does not cover any damage or defects resulting from failure to follow instructions in the owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, wear and tear, installation of components or accessories not originally intended or compatible with the bicycle as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.

      Vivi will not be liable and/or responsible for any damage, failure or loss caused by any unauthorized service or use of unauthorized components. In no event shall Vivi be responsible for any direct, indirect or consequential damages, including without limitation, damages for personal injury, property damage, or economic losses, whether based on contract, warranty, negligence, or product liability in connection with their products. Vivi may charge customer for minium service fee, replacement components cost or shipping cost if any case does not apply to the warranty policy.

      One of the following conditions does not meet the warranty conditions:

      1. Test and dispose of vehicles for sale.
      2. Normal wear and tear of any Covered Component.
      3. Products or accessories that have exceeded the warranty period.
      4. Damage caused by improper use, repair and maintenance by users.
      5. Normal oxidation and corrosion of electrical components.
      6. Damage caused by natural disasters, man-made disasters, irresistible forces or chemical attacks.
      7. For accessories that do not need to be returned or exchanged, video, pictures and other supporting materials cannot be provided.
      8. Damage caused by modification or addition or reduction of other accessories.
      9. Vulnerable components or consumables during normal use (accessory coatings, inner tubes, threaded tubes, ordered parts, sprockets, chains, pedals).
      10. Any damage or defects to Covered Components resulting from failure to follow instructions in the ebike owner’s manual, acts of God, accident, misuse, neglect, abuse, commercial use, alterations, modification, improper assembly, installation of parts or accessories not originally intended or compatible with the ebike as sold, operator error, water damage, extreme riding, stunt riding, or improper follow-up maintenance.
      11. The Battery is not warranted from damage resulting from power surges, use of an improper charger, improper maintenance or other such misuse, normal wear or water damage.
      12. Any products sold by Vivi that is not an ebike.

      Note: If you purchase any Vivi ebikes from other dealers, please contact your dealers directly for any warranty issues. We will not offer any warranty service to the oweners who did not purchase from viviebike.com, viviebikes.com and authorized dealers on Amazon, eBay and Walmart.

      Claims Process

      If after reviewing your bike's warranty terms you believe it's eligible for warranty replacement, follow the steps below to begin your claim. If you're unsure whether your bike or components are covered or have questions about the warranty process or status of a claim, contact us. We're happy to help!

      • Warranty Claims

      Claims under this limited warranty must be made directly to your point of purchase. If you believe your Vivi ebike has a warranty issue, your first point of contact should be your Vivi ebike retailer where you purchased your ebike.They will initiate a warranty claim on your behalf.If you purchased directly from Viviebike online, please contact us to submit a warranty claim and a member of our customer service team will reach out to you once your claim has been reviewed.

      In order to exercise your right to receive a replacement for a Covered Component under this Limited Warranty, you must:

      1. Before making a warranty claim, we suggest that you contact our customer service team as there may be a simple fix for your problem. Valid warranty claims will be processed through Vivi within 1 year of initial purchase. Warranty claims may be submitted to service.viviebike@gmail.com.

      2. Submit a detailed warranty claim to our customer service team, including proof of purchase (order number/bike model and serial number/purchase date and place), photos and/or video of the bike and components.

      3. If the customer service team determines that a Covered Component must be replaced, they will replace the defective Covered Component for you and provide instructions for receiving the replacement.

      4. After you receive the replacement Covered Component, the customer service team will also assist in determining how to replace or install the new Covered Component into your ebike.

      5. We will provide the owner a replacement product if the product can not be repaired after a reasonable number of tries as determined by our customer service team.

      Note: Vivi will not replace any component without first seeing photos or video of the damaged component. We will not offer warranty service to second owners. We will not replace any component damaged by the user. We will not pay for any third party service or component replacement unless agreed upon prior to the fix. We will not pay for return shipping on any damaged or defective product or component.Our warranty only provides free replacement components and does not cover any labor costs incurred in the repair service.

      • Shipping Damage Claims

      Immediately inspect your product for damage.Damage to a Covered Component during shipping is not covered by this Limited Warranty, but Vivi will replace such damaged Covered Components if you:

      1. Notify Vivi of a Covered Component damaged in the shipping process within 30 days of your purchase of the ebike;

      2. Provide Vivi with a dated picture of the damaged Covered Component;

      3. Return all original packaging and paperwork included with the ebike;

      4. Note any immediately recognizable damage on the shipper’s Bill of Lading prior to signing off on the shipment.

      Shipping damage claims are extremely time sensitive. Note any damage to your product(s) on the Bill of Lading before you and the driver sign-off on the shipment. Take pictures of any damage that is found, and date the images when possible. Keep all packaging and paperwork until the inspection process is complete. Report damage claims within 7 days of delivery to a Vivi' customer service representative at service.viviebike@gmail.com.

      Note: If you choose to set up your own independent shipping method, such as use of a freight forwarder or other similar service, Vivi will not cover any damaged during such shipping method.If you ordered your bike from an online retailer other than us (such as Amazon) shipping damage is not covered by the limited warranty. Please contact the retailer to inquire about their return or replacement policies.

      Credit Card Chargebacks

      If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved. In most cases, once the chargeback is resolved the warranty will resume from the original date of shipping as outlined in the warranty without any extension for the time the warranty was suspended.

      DISCLAIMER STATEMENT

      This is the exclusive remedy under this warranty. Under no circumstances is Vivi responsible for any damage resulting from damaged, defective, or improperly secured bike or bike components. This includes, but is not limited to, damage to personal property, personal injury, or death. In no event shall vivi's liability exceed the actual amount you paid for the electric bike and in no event will vivi be liable for any indirect, incidental, special or punitive damages or losses. We will take no liability for losses that were not foreseeable to both parties when the contract was formed and for losses that were not caused by any breach on our part. We will take no liability for any use of a product that does not comply with current legislation relating to that product in your region or jurisdiction.

      By purchasing our products you have read and agreed to the terms and conditions set out Nothing in these terms will reduce your statutory rights relating to cancellation, faulty or misdescribed goods.This Limited Warranty gives the consumer specific legal rights. The consumer may also have other legal rights which vary from state to state or country to country. Some states and countries do not allow the exclusion or limitation of incidental or consequential damages or warranties, so the above limitations or exclusions may not apply to you. If it is determined by a court of competent jurisdiction that a certain provision of this limited warranty does not apply, such determination shall not affect any other provision of this limited warranty and all other provisions shall remain in effect.

      *We reserve the right to change/update these terms.

        If you have any questions, please contact us

        Email:service.viviebike@gmail.com

        Service Hours:United States Central Standard Time (CST) working days from 7:00 PM - 4:00 AM  (except holidays)

        Before returning any items, please contact us and get our written approval. Any unreturned products will not be refunded.