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Payment Policy

Payment Currency

 

Currently, viviebike.com is only billed in USD, other currencies such as EUR, GBP, JPY, etc. will be converted according to flexible exchange rates.

 

Payment Methods

 

PayPal and Credit/Debit Card are our preferred payment methods at viviebike.com. 

 

If you want to use PayPal, please redirect to PayPal, add a debit/credit card, and you can pay without registration.

 

Currently, installment and financing services are temporarily unavailable on viviebike.com.

 

Pre-Orders and Pre-Order Cancellations

 

For all pre-orders, your credit/debit card will be charged immediately. There will be no delay in payment collection, regardless of when the item is expected to ship.



Any and all pre-orders that are canceled prior to shipping are eligible for a 100% refund.

 

Before and After Shipping Cancellations

 

If you place an order by mistake or change your mind to cancel your order, please contact us within 24 hours to confirm the cancellation.

 

Purchased but not shipped: 100% refund.

 

Buy and Ship: Customers do not need to pay shipping and tax.

 

Special Offers, Codes and Promotions

 

viviebike.com reserves the right to limit the combination, stacking and use of any and all promotions conducted through the website, email, social media or any other channel detailing and/or distributing the promotion. viviebike.com reserves the right to suspend all promotions, codes and referral programs for certain sales and all new product launches. Any and all promotions must be used at the time of purchase and cannot be used retroactively, promo codes cannot be stacked, used in tandem, etc.

 

Refund

 

If you are approved for a refund, a refund will be automatically applied to your credit card or original form of payment within 5-8 days.

 

Late or missing refunds. If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service.viviebike@gmail.com.

 

Sale Items

 

There is no return service for specials. All sales are final and no refunds, exchanges or credits of any kind are offered. If a sale item is returned without authorization from our customer service, it will be returned to the customer immediately and notified. Restocking fees may apply to unauthorized returns.

 

Special Orders

 

Unfortunately, special orders are non-returnable. Each special order is made exclusively for each customer and is a final sale without any form of refund, exchange or credit. If a special order is returned without the express permission of our customer service, it will be returned to the customer immediately and notified. Restocking fees may apply to unauthorized returns. For international shipping on special orders, additional charges may apply for orders that contain inventory and special order items.

 

Import Duty and Tax

 

In most cases, you will receive the item or order upon final payment to viviebike.com. Import duties and charges arising from international shipping have been borne by us on behalf of the customer. Customers no longer need to pay import duties and taxes. But it is the customer's responsibility to ensure that they comply with all local/state/federal regulations regarding the import and use of electric bicycles or bicycles.

 

Credit Card Chargebacks

 

If for any reason a credit card chargeback of any amount is issue on an order and the customer is still in possession of the product(s) withing said order, the warranty will be paused until the chargeback is resolved.

 

Orders Flagged as Fraud

 

If your order is flagged by our system as a high risk of fraud, we reserve the right to refuse to fulfill and refund your order. If you feel that a refund was made by mistake, please email us at service.viviebike@gmail.com.

 

If your credit card payment was not processed successfully, please visit Why is a credit card defined? page for more information.

 

Updated on: 01 / 31 / 2022